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Terms and Conditions

Payment

Dolphin Healthcare ApS accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, and JCB. The payment will only be deducted from your account when the item is shipped.

All amounts are in Danish Kroner (DKK) and include VAT.

Dolphin Healthcare ApS uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.

Delivery

Dolphin Healthcare ApS ships on all weekdays for orders received before 12:00.

  • Delivery to your address with GLS in Denmark 95.00 kr
  • Delivery with GLS to other Scandinavian countries from 250.00 kr.

Personal Information

We treat your personal information confidentially. Please read our Privacy Policy, which explains how we handle the personal information you provide to us in connection with the ordering process and your use of the website.

Choice of Law and Jurisdiction
Any agreement entered into between us using these Terms is subject to Danish law. Any dispute that may arise in connection with our agreement, including the existence or validity of the agreement, shall be brought before a competent court in Denmark.

Warranty

We provide a 2-year warranty in accordance with the Sale of Goods Act. Our warranty covers material and/or manufacturing defects. You can have the item repaired, replaced, receive a refund, or a price reduction, depending on the specific situation.

Dolphin Healthcare ApS provides a 5-year repair guarantee.

The warranty does not apply to faults or damage caused by incorrect use of the product/service.

Dolphin Healthcare ApS will cover return costs to a reasonable extent.

Read more about your warranty on the Danish Competition and Consumer Authority’s website.

When Returning

Contact inquiries and complaints should be addressed to:

Dolphin Healthcare ApS, Gl. Præstegårdsvej 8 F, 8723 Løsning.

We do not accept packages sent cash on delivery.

Refund

If a refund has been agreed upon, please provide your bank details so that we can transfer the agreed amount. The information can be safely provided via email or other electronic means, as it is not sensitive information and will only be used for the purpose of the refund.

Right of Withdrawal

You have a 14-day right of withdrawal for items purchased in our webshop.

The period is counted from the day you receive the order.
Withdrawal must be notified to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after withdrawal in the original packaging.

The notification must be given via email to info@dolphin-healthcare.com. In the notification, you must clearly indicate that you want to exercise your right of withdrawal. If we agree that the item should be returned, we will send you a return label from GLS with insurance. The item is to be returned to:

Dolphin Healthcare ApS, Gl. Præstegårdsvej 8 F, 8723 Løsning.

You must return your order without undue delay and no later than 14 days after exercising your right of withdrawal. When returning, you are responsible for properly packaging the item. Include a copy of the order confirmation in the package.

You bear the risk for the item from the time of delivery until we have received it in return.
We do not accept packages sent cash on delivery.

Condition of the item when you return it

You are only responsible for any depreciation in the item’s value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the item. Therefore, the item must not be used, as it can no longer be resold at the full purchase price.

If the item has been used for purposes other than what is described above, we consider it as used, which means that upon withdrawal of the purchase, you will only receive a part or none of the purchase amount back, depending on the item’s market value.
To receive the full purchase amount back, you should only test the item to assess its nature, characteristics, and function without actually using it.

Refund

If you cancel your purchase, you will, of course, receive the amount you have paid to us back, provided the above conditions are met.
In the case of depreciation in value, for which you are liable, this amount is deducted from the purchase price.
When exercising the right of withdrawal, all payments received from you are refunded – without undue delay and no later than 14 days from the date we received the returned product.

Refund is done via a bank transfer, so you need to send us your bank account number, after which the amount will be paid to you.
We may withhold the refund amount until we have received the item unless you have provided proof of having returned it before that.

Complaint options - overview and links:

If you have a complaint about a product purchased in our webshop, you can send a complaint to:

Nævnenes Hus, Mediation Team for Consumer Complaints
Toldboden 2
8800 Viborg

You can submit a complaint through the complaint portal of Nævnenes Hus.

The mediation team will attempt to resolve the dispute through mediation. If the mediation team is unsuccessful in resolving the dispute, you can bring the complaint to the Consumer Complaints Board. As a starting point, a prerequisite for filing a complaint is that the product or service you want to complain about has cost at least 1,110 DKK and at most 100,000 DKK. The amounts may be subject to change. (There is a fee for processing the complaint).

If you are a consumer residing in another EU Member State, you can submit your complaint on the European Commission’s online complaint platform.

The platform can be found here: https://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address: info@dolphin-healthcare.com

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